XANDRAVIS Money Back Guarantee Policy

At XANDRAVIS, we take pride in the quality of our products and customer satisfaction is our top priority. We believe in our products and are confident that you will love them. However, if for any reason you are not entirely satisfied with your purchase, we offer a comprehensive Money Back Guarantee policy to ensure you have a risk-free shopping experience.

Eligibility for Returns

To qualify for a refund, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• A receipt or proof of purchase from XANDRAVIS must be provided.
• The return request must be initiated within 30 days of receiving the product.

Non-refundable Items

Some items are non-refundable, including:

• Gift cards
• Downloadable software products
• Personalized items

Return Process

1. Contact our customer service team at [email protected] to initiate a return request.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number.
3. Package the item securely and include the RMA number within the package.
4. Ship the item back to us at the address provided by our customer service team.

Refund Processing

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].